Order Policy

• All applicable taxes, shipping and handling charges will be applied to your order.

• Any quantities that are not in case lots will be rounded up accordingly. Your total will be adjusted to reflect this change.
• All product information and prices subject to change without notice. Apple Restaurant Equipment & Supply is not responsible for typographical and/or photographical errors.
• Appropriate taxes will be added for shipments to Ohio, Michigan, South Carolina and Florida If your shipment is to another state, it is your responsibility to determine and pay any taxes due as required by the appropriate taxing authorities.

Shipping Policy

• Apple Restaurant Equipment & Supply uses the following shipping methods: FedEx or UPS package delivery, common carrier freight lines, and our trucks. Not all methods are available for all items.
• FedEx or UPS package delivery is the primary method of shipping for items weighing less than 150 pounds. In addition to standard ground service, we offer a two-day air option and an overnight delivery option. Additional fees are charged for expedited shipping.
• Common carrier freight lines are used for items that are oversized, weigh over 150 pounds, or are too fragile to ship by air. Shipping only delivers the items to the curbside, it does not include installation services for large equipment nor does it include delivery within your facility. If your order requires special handling such as lift gate or inside delivery please call before placing order.
• Cancelled/Refused orders- If you decide to cancel or refuse any part of your order after it has been shipped, please note that you will be responsible for the full amount of the roundtrip shipping and handling charges.

• Upon arrival of your shipment, check immediately for possible damage. Shipper / Manufacturer cannot be responsible for any damage to merchandise. The National Claims Council regulations specify that Consignee must:

• Inspect shipment for possible damage. If there is the slightest doubt that the merchandise is damaged (Concealed or not), have the driver mark all copies of freight bill "DAMAGED", and sign them.

• Where damage does, or may exist, consignee should accept shipment (as above) and immediately phone delivering carrier requesting carrier inspection. Uncrate merchandise within 15 days and save the packing for inspection. If damaged immediately notify delivering carrier.

• Consignee must initiate and submit all claims. Shipper / Manufacturer cannot make claim.

• Please inspect unit immediately to insure shipment is complete. Claims for missing parts cannot be honored if claim is made more than 60 days after ship date.

Return Policy
Stock Orders Less than 30 days from Invoice Date

• Return due to Product Failure: We replace the item from our inventory, and return the defective item to the factory.
• Return due to Customer Order Error: We will credit or replace from stock, as applicable.  These returns are subject to a repackaging cost if not in their original cartons, and all freight charges.  A restocking charge may be added on some items.
• Return due to Our Error: We will credit or replace from stock, as applicable.  If not in original cartons, a repacking cost will be added.

Stock Orders Greater than 30 days from Invoice Date

• Return due to Product Failure: Customer to follow factory defective/warranty plan.
• Return due to Customer Order Error: Non-returnable.
• Return due to Processing Error: Generally non-returnable.

Factory Direct Orders

• Return due to Product Failure: Customer to follow factory defective/warranty plan.
• Return due to Customer Order Error: Generally non-returnable.  If we can negotiate a return with the supplier, the return is subject to restocking and all freight charges.
• Return due to Processing Error: (less than 30 days from invoice date) will be credited and arrangements for the return to supplier will be made.
• Return due to Processing Error: (greater than 30 days from date of invoice) non-returnable.

Privacy Policy
Thank you for visiting the Apple Restaurant Equipment & Supply website. Your privacy is very important to us. Simply stated, our policy is to collect no personal information about you when you visit our website

Non-Personally Identifiable Information Collected and Stored Automatically
When you visit our site the web server automatically recognizes only the Internet domain and IP address from which you accessed the site. This information does not result in the identification of your personal email address or other personal information.
In addition, information is only gathered regarding the volume and timing of access to the site by collecting information on the date, time and pages you visited while at the site. This is done so that the content of the site can be improved. Again, only aggregate information is collected, and your personal information is not identified.

If You Send Us Personal Information
If you choose to provide us with personal information, as in an email, we use that information to respond to your message.

Links to Other Sites
Our website has links to other web sites. These are provided for your information and convenience and are not intended as an endorsement or recommendation by Apple Restaurant Equipment & Supply.  We are not responsible for any content contained on any web site reached from these links.  Once you link to another site, you are subject to the privacy statement of the new site.

Children 
The Children's Online Privacy Protection Act (COPPA) protects the online privacy and personal information of children under 13. In compliance with this act, Apple Restaurant Equipment & Supply does not intentionally collect any personally identifiable information from individuals under 13 years of age.

Cookies 
We do not send or make use of cookies.
Cookies are data a web site can send to your browser and which might be stored on your hard drive. They are used to keep track of passwords, preferences, and various aspects of a user's "session" with a website, and can be used to direct advertisements and prepare customized web pages.

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